Business Telephone Systems - The Benefits
By Alex Tipu
Business telephone systems are different from the regular household telephones. These are multi-functional and are equipped with features like VoIP, PBX, IP PBX, voice mail and auto attendant systems, Remote LAN access, Computer Telephony Integration, Customer Relationship Management and high speed internet access etc.
Business telephone systems have benefitted the business community in a remarkable manner. It has enabled them to set up their own private exchange systems, which connect all the office desks to the main exchange. This is a cost-effective way of communication within the workplace. Business telephone systems are user-friendly and attractive. Even with their sophisticated functioning, it is extremely easy to use its functions. This enhances the performance and positive output of the human resource of an organization.
Business-telephone-systems can be connected to the internet through dial up modem or broadband. This helps in utilizing the VoIP feature tremendously. The running cost of the business is highly affected by this. One can specially benefit from this feature because it completely cuts down the international call cost. Moreover, business telephone-systems come with IP PBX, which helps to further reduce the international call rates. The regional offices can connect through the IP PBX at very low rates. The clients can also be communicated with through this option. It can link over 270 lines in an organization. In short, the entire networking with the remote employees and customers is made simpler, cheaper and effective.
Business-telephone-systems affect the output and performance of the entire team. The voice mail and auto-attendant feature provided by these telephone-systems can receive phone calls from the colleagues or customers from all any part of the world, and guide them accordingly. It can store feedback, comments and queries. It can also transfer calls to the desired extensions.
One can access other computers in a local area network through business telephone-systems. Big organizations and multinational companies have to deal with their data and the workforce all the time. Business-telephone-systems have made this easier by introducing remote LAN access feature.
The CTI is an advanced technology of connecting a telephone with a computer. Business telephone-systems employ this feature in a number of ways. Call centres use this technology to answer the phone calls of the callers. It performs various functions like Caller Identification, call hold, automatic redialling, conference call and call monitoring. All these functions are highly beneficial for any organization.
All kinds of businesses depend upon their customers for their success. Each organization has its customer relationship department, who takes care of their complaints and queries. With the help of business telephone-systems, this can be done effectively, and huge amount of profit can be reaped by replying promptly. A business telephone system integrates all areas of an organization and makes it easier for the employees and customers to interact in an effective and professional way. With better networking, the overall operational cost of a business can be lowered and profits multiplied.
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